We always aim to provide excellent customer service and when that doesn’t happen, we want to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this.

If you are not happy with the service that you have received, please contact our Principal firm, John Charcol Ltd. either by email, telephone or letter at the following address:

Complaints Officer
Compliance Department
John Charcol
St. Helen’s
1 Undershaft

Phone: 0344 346 3672

Our Principal firm will then independently investigate the issues that you have raised and advise you of their findings.

Should you be unhappy with the resolution to your complaint you should contact the Financial Ombudsman Service at the following address:

Financial Ombudsman Service
Exchange Tower
London E14 9SR

Phone: 0800 023 4 567
Fax: 020 7964 1001